How to report power outages and check restoration times as Helene impacts Carolinas (2024)

North Carolina Power Outages Helene: How to report outages, check maps, restoration times

keeping you safe is so very important to the W X II 12 weather team. That's why we want you to have access to weather information wherever you are on the go even while you sleep getting those severe weather alerts to you when you need them to get those, you can download the W X II 12 news app on your phone. When you open the w X like 12 news app, you're going to see three lines in the upper left hand corner. Tap on that. Then you're going to see customized alerts. You're gonna want to choose that when you select the alerts than the alert windows going to come open. You have a lot of alert options. We want you to choose severe weather. Okay, There are some options here, too. As you scroll down, you need to decide where you want to get your watches and warnings. If you choose my location, they will follow you no matter where you are, and you have your phone with you, or you can choose zip code, maybe entering your home address or maybe your work address and you get watches and warnings and alerts just for that area. You can choose both of these options. You're gonna be alerted to things like when lightning is nearby. If you choose that or if a storm is approaching, you'll always get your watches and warnings when you need them, wherever you are with the W X II 12 news app.

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North Carolina Power Outages Helene: How to report outages, check maps, restoration times

Helene is expected to bring widespread power outages to the Carolinas. If you lose power, here are the numbers you need. Click on the links to report outages, check outage maps, and restoration times as they occur.REPORTING POWER OUTAGESDuke Energy: 1-800-POWERON, 1-800-769-3766 Customers may also report an outage or view current outages onlineDuke Energy Progress: 1-800-419-6356Energy United: 1-800-386-4833Randolph Electric: 1-877-736-2633Piedmont Electric: 1-800-449-2667NC Electrical Cooperatives: 1-888-411-7870Surry-Yadkin Electric: 336-356-8241City of Lexington Electric: 336-248-2337City of High Point Electric: 336-883-3111Current Power OutagesCheck out current power outages across the state.Keep up with the latest news and weather by downloading the WXII app here.Power Outage Safety TipsSafety Tips from the American Red CrossKeep away from power lines. Stay at least 35 feet away from fallen power lines and anything they are touching. Call 911 and let them know.Avoid electrical shock in flood areas. Don’t go into flooded areas or use any electrical equipment or electronics that may have been submerged. Have a qualified electrical inspector check the electrical system.When in doubt, throw it out. If food is 40 degrees F or warmer, especially dairy and meat, throw it out. Ask your provider about using refrigerated medicines.Prevent carbon monoxide poisoning. Keep generators, camp stoves and charcoal grills outdoors only in well-ventilated areas at least 20 feet away from windows.Related Coverage More weather coverage: Weather Alerts | Closing and delays | Latest weather forecast | Post pictures to the uLocal North Carolina Facebook Group | Traffic information | Report closings and delays | SkyCams | Download the WXII12 News mobile app►Download the Very Local app for updates on the storm

WINSTON-SALEM, N.C. —

Helene is expected to bring widespread power outages to the Carolinas.

If you lose power, here are the numbers you need. Click on the links to report outages, check outage maps, and restoration times as they occur.

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REPORTING POWER OUTAGES

Current Power Outages

Check out current power outages across the state.

Keep up with the latest news and weather by downloading the WXII app here.

Power Outage Safety Tips

Safety Tips from the American Red Cross

  • Keep away from power lines. Stay at least 35 feet away from fallen power lines and anything they are touching. Call 911 and let them know.
  • Avoid electrical shock in flood areas. Don’t go into flooded areas or use any electrical equipment or electronics that may have been submerged. Have a qualified electrical inspector check the electrical system.
  • When in doubt, throw it out. If food is 40 degrees F or warmer, especially dairy and meat, throw it out. Ask your provider about using refrigerated medicines.
  • Prevent carbon monoxide poisoning. Keep generators, camp stoves and charcoal grills outdoors only in well-ventilated areas at least 20 feet away from windows.

Related Coverage

North Carolina under a State of Emergency

Duke Energy readies 10,000 plus workers while bracing for Helene’s impact in the Carolinas

North Carolina flooding risks and safety tips: How to prepare for flooding

Tracking Helene: How much rain will Helene bring to North Carolina?

WEATHER ALERTS | How to get up-to-the-minute alerts from WXII 12 News

Disaster unhinged from Hazel to Matthew: An interactive look at the most catastrophic hurricanes to hit the Carolinas

More weather coverage: Weather Alerts | Closing and delays | Latest weather forecast | Post pictures to the uLocal North Carolina Facebook Group | Traffic information | Report closings and delays | SkyCams | Download the WXII12 News mobile app

►Download the Very Local app for updates on the storm

How to report power outages and check restoration times as Helene impacts Carolinas (2024)
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